Shipping policy

Local Delivery by Driver (adult signature required)

We offer free delivery to Calgary customers on every Thursday with a minimum order of $500 within the Calgary Ring Road and its immediate neighborhoods. Order cut off is 3:30 pm on Wednesdays. Orders received after cut off will be delivered on the following Thursday. Calgary delivery arrives between 10-6 on every Thursday. 

National Shipping by Courier (adult signature required)

We ship everywhere in Canada. If you are outside of Calgary, we will ship your orders by packages or pallets.  Package shipping is suitable for small orders. Our rate is quoted by the service providers. Tracking number is available by request.

If your order is over $2,000, You may want to consider pallet shipping. Please select "Pallet shipping pending for quote" as the checkout option at the last step. we will contact you to help quote and arrange pallet shipping as it may saves you greatly compared to package shipping when the weigh volume is greater.

After your order is processed, you’ll receive an email with the estimated arrival time. 

Undeliverable Orders

If your order is undeliverable due to an incorrect address you provided or your unavailability to receive the order, you will be responsible for the additional charges incurred.

If your order is returned to us, we’ll deduct the shipping fee plus restocking fee and issue a refund by the same method as the payment.

Damage During Shipping & Fragile Items

AB Distribution works with many couriers shipping Canada-wide with competitive industry shipping rates.

In the unfortunate event when products are damaged or missing during shipping, we issue a refund for the products and shipping fee in question with exception of Fragile Items.

ALL POPPING BOBA and JELLY are FRAGILE ITEMS. We can only ensure safe delivery with pallet shipping. All shipping is by parcels by default.  If your purchase of popping boba or jelly is shipped by parcel, you'll ship at your own risk. We will not reimburse any damage during shipping. Shipping fee is also not refundable. 

Damaged items can be discarded by couriers without notice to prevent further damage to the rest of your shipment. You will not received the remaining of the damaged items when this happens and your shipment can be re-boxed by couriers.

Pallet shipping option is available at checkout by choice.

If your products arrived damaged or incomplete, please contact us within 7 days after receiving your order. We require three clear photos of each damaged product and the shipping boxes for claims. 

Please email claims to info@abdistribution.ca